Panoramic view of Victoria Canada

COVID-19


Correct as of 19.03.2020 at 10:00 GMT

Health information

Question Answer
What is the latest Canadian health guidance on COVID-19? The official updates from the Canadian government provide the very latest information. This includes health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

The Canadian Government has responded to the outbreak of coronavirus by activating the Health Portfolio Operations Centre to support effective coordination of responses – view the latest information.
What precautions are being taken by Centre staff to protect students? We are carefully following the advice of the Canadian government and the Public Health Agency of Canada (PHAC), to ensure the health of our whole Canadian community, including our students and staff.

All staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in the Study Centre. Our teams on each campus are trained to manage any health concerns or illness. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to coronavirus.
Are Centre staff at Royal Roads University testing students for signs of infection? We are not testing students and have no plans to do so unless advised to by Canadian government officials.
Can students wear face masks? The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so.
What can students do to protect themselves against infection? All of our staff and students have been instructed on what to do if they feel unwell. Staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.
What healthcare arrangements are in place if I become ill while on campus, in a class or at their accommodation? Please be assured that the Canadian government is well prepared and has put in place infection control measures. The hospital system is well prepared to manage any further cases should they occur.

If a student falls ill with symptoms that could be Coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, then they will be taken to the nearest appropriate medical facility.

If a student is in British Columbia and feels ill, they should call HealthLink BC at 8-1-1. Students outside British Columbia should contact their local health authority.
I am worried about my health – do I have to come to campus? We are carefully following the advice of the government and public health authorities to ensure the health of our students and staff.

As of March 17, 2020, Royal Roads University has moved all classes online. For more information, contact Centre staff.

Who should I contact with any other questions?

Please contact Centre staff or email globalstudentsupport@studygroup.com for assistance.

Travel information

Question Answer
Are there travel restrictions for entering Canada? As of March 18, 2020, the Government of Canada has closed its borders to foreign nationals. This does not apply to air crews, travelers arriving in Canada in transit to a third country, Canadian permanent residents, diplomats, or immediate family members of Canadian citizens.

All international passenger flights will be redirected to four airports:
  • Calgary International Airport
  • Vancouver International Airport
  • Toronto-Pearson International Airport
  • Montreal-Pierre Elliott Trudeau International Airport

As of March 16, 2020, all travelers entering Canada as of March 16, 2020 are being asked to self-isolate for 14 days upon entry. Individuals should avoid contact with other people for 14 days while monitoring themselves closely for symptoms.

For more information about travel restrictions, read the travel information on the government website.
Where can I find up-to-date travel advice? The official updates from the Canadian government provide the very latest information. This includes health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being updated regularly.

View the government’s travel advice.

There is different guidance in place for students arriving from different locations, so it is best to keep checking the official advice before travelling.
Can I travel during study breaks? We are advising all our students currently in Canada to remain in the country for the foreseeable future. Whilst the Canadian government has not yet imposed a travel ban, this guidance can change at short notice. Therefore to avoid any risk of not being allowed to re-enter the country, we are advising students to remain in Canada. Anyone who chooses to leave Canada to travel home (or otherwise) will need to adhere to any Canadian government travel advice and restrictions in place at the time they plan to return.

If parents are planning to visit their children in Canada, we advise you to first check the travel advice from the Canadian government regarding travel bans and self-quarantine as this may impact the time you can spend with your child.
What should I do if my travel plans are affected by travel restrictions? If your travel plans are affected by travel restrictions, please email globalstudentsupport@studygroup.com to discuss your individual situation.
What if I cannot travel to attend my course? If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

Study information

Question Answer
Is the Royal Roads University campus open for me to attend my classes? All on-campus classes at Royal Roads University moved online on March 17, 2020 until further notice in response to the COVID-19 pandemic.

On-campus residencies (two- to three-week study intensives) scheduled to start before June 30 will move online until further notice in response to the COVID-19 pandemic. For residencies scheduled to start after June 30 the University will make decisions on whether to move online by April 30.

Royal Roads University and the International Study Centre staff are in contact with students affected by this change with updates and information.
I am supposed to start classes at Royal Roads University this summer. Will I still be able to enroll? Students accepted for Direct Admission into the Master of Global Management (MGM) and Master of Arts in Tourism Management (MATM) programs for May 2020 will be able to start classes online, should the travel restrictions still be in place at that time. Students may choose to defer their places for a later semester.

More information will be released soon regarding summer enrollment for the Royal Roads International Study Centre.

Centre staff will be in contact with students directly to provide instructions on how to continue their studies based on their individual circumstances.
If I want to withdraw from studying so I can return home, what should I do? We are committed to working with every student on the options to continue studying with us. If you want to withdraw, please contact your Study Centre or College.
If I want to cancel my place to study, what should I do? Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.
If I’m unable to arrive on time to start my course due to travel restrictions, will you refund course fees, local transfer and accommodation costs? We are committed to working with every student on the options to continue studying with us.

If you have been delayed and it is too late to join your planned course, we will contact you to make alternative study arrangements.

There is no extra cost if you decide to defer your studies to the next available intake.

Students due to start a course at the International Study Centre

Our standard cancellation and refund policies will have been provided to you when your place was confirmed – please refer to these for further information.

Students due to start a course directly at the University

If you are a University student, not studying at the International Study Centre, view Royal Roads University policy information.

Additional Information

Where should I go if I have further questions?

Student wellbeing is always our top priority and we understand this is a challenging period for you. Students are always welcome to speak with any member of our team at the International Study Centre for support.

Alternatively, you can send enquiries to globalstudentsupport@studygroup.com.